Terms & Conditions

Reservation Confirmation Policy#

Thank you for booking with Sunny’s Worldwide. Please review the Terms and Conditions.

Rate Information#

The base rate covers the vehicle and transportation services shown on the reservation confirmation.

Flat transfer rates include Gratuity, Surface Transportation Charge(STC) and Fuel.

Rates do not include Tolls, Parking, Meet and Greet Service, Airport or Congestion Fees, Wait Time, Taxes, Additional Stops, Child Car Seats or other services not specifically included on the confirmation. Applicable charges will be added to the final receipt or invoice.

Rates and inclusive quotes are estimates based on the information provided at booking. The final charge may change based on actual service time, wait time, tolls, parking, additional stops, itinerary changes, taxes, fees or other services provided.

Additional gratuity is optional and is not required.

Off-Hours Charge#

Reservations scheduled between 12:00 a.m. and 5:00 a.m. are subject to an off-hours charge.

Meet and Greet and Curbside Airport Pickups#

Meet and Greet Service must be selected at the time of booking and shown on the reservation confirmation. The chauffeur will park and meet the passenger inside the terminal at the designated meeting location. Meet and Greet and parking fees apply.

If Meet and Greet Service is not selected and confirmed at the time of booking, the reservation will follow the standard curbside pickup procedure.

For curbside pickup, the passenger must collect all luggage and proceed to the designated pickup area. The chauffeur will coordinate the pickup and cannot remain parked at the terminal.

Currency and Exchange Rates#

International reservations may be charged in the currency shown on the confirmation. Currency conversions will be based on the applicable exchange rate at the time the payment is processed. Banks and credit card companies may apply separate conversion or international transaction fees.

Point-to-Point Service (Transfer)#

Point-to-point service provides transportation from the confirmed pickup location to the confirmed destination.

Additional stops, route changes, pickup changes, destination changes or extended service are subject to availability and may result in additional charges.

Hourly Service (Multiple Stops)#

Hourly service reserves the vehicle and chauffeur for the confirmed period. Hourly minimums and rates vary by vehicle type and location and will be shown on the reservation confirmation.

Additional time beyond the confirmed service period will be charged at the applicable hourly rate.

Garage-to-Garage Charges (Wait and Return)#

When applicable, service time or mileage may be calculated from the time the vehicle leaves its operating location until it returns. Any garage-to-garage charges or minimums will be disclosed on the reservation confirmation.

Wait Time and Grace Periods#

Airport pickups include a 30-minute grace period beginning when the inbound flight lands.

For non-airport pickups, any applicable grace period will be shown on the reservation confirmation. If no grace period is listed, wait time begins at the scheduled pickup time.

Wait time charges begin after the applicable grace period and are based on the vehicle’s hourly rate.

No-Shows#

A reservation may be considered a no-show when the applicable grace period has ended, the passenger cannot be located or contacted, and the chauffeur is released from the pickup location.

No-show reservations may be charged up to the full reservation amount, including applicable wait time, parking, tolls or other costs already incurred.

Flight Tracking#

Sunny’s tracks inbound flights when accurate flight information is provided. Sunny’s does not track outbound flights.

Clients must notify Sunny’s of any airline, flight number, airport, pickup location or itinerary changes. Flight tracking does not automatically update a reservation when the airline, airport, flight number or itinerary changes.

Passenger and Luggage Capacity#

Clients are responsible for selecting a vehicle that can safely accommodate all passengers and luggage.

A larger vehicle may be required and charged when the selected vehicle’s passenger or luggage capacity is exceeded. Service cannot be guaranteed when the number of passengers or amount of luggage exceeds the capacity of the confirmed vehicle.

Child Car Seats#

Child car seats must be requested at the time of booking, are subject to availability and are not included in the base or flat transfer rate.

Additional charges apply. Clients are responsible for providing accurate information regarding the number and type of child car seats required.

Vehicle Policies#

Alcohol, smoking and vaping are prohibited in all vehicles. Cleaning or damage fees will apply if this policy is violated.

Passengers are responsible for any damage or excessive cleaning required during their reservation. Charges will be based on the cleaning, repair or vehicle downtime required.

Pets and Service Animals#

Pets are permitted. A cleaning fee will apply when a pet travels outside of a carrier.

Standard pet or cleaning fees do not apply to service animals. Charges may apply if a service animal causes actual damage beyond normal cleaning.

Clients should notify the Reservations team in advance when traveling with an animal so the reservation can be properly noted.

Accessibility#

Clients requiring an accessible vehicle or other transportation accommodation should contact the Reservations team at the time of booking.

Accessible transportation is subject to vehicle availability and local service capabilities. Sunny’s will make reasonable efforts to coordinate the requested service.

Passenger Conduct and Safety#

Sunny’s reserves the right to refuse or end service without refund when passenger behavior is unsafe, illegal, threatening, abusive, discriminatory or destructive.

Passengers may be responsible for any resulting cleaning, damage, delay or additional transportation costs.

Chauffeur Conduct#

Chauffeurs are expected to provide professional, respectful and safe service.

Any concern regarding chauffeur conduct should be reported to Sunny’s with the reservation number and service details so it can be reviewed.

Personal Belongings#

Passengers must remove all personal belongings at the final drop-off unless the reservation is booked as hourly or wait and return.

Leaving belongings in the vehicle does not reserve the vehicle or require the chauffeur to remain.

If the chauffeur or vehicle must wait, return or make an additional stop because belongings were left inside, applicable wait time, hourly or additional transportation charges will apply.

Lost and Found#

Sunny’s Worldwide is not responsible for items left in a vehicle. We will make every reasonable effort to locate and return lost items.

Chauffeur return, delivery, shipping, parking, toll and other related fees will apply. Charges will be based on the time, distance and delivery method required to return the item.

Nondiscrimination Policy#

Sunny’s Worldwide provides transportation services without discrimination based on race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or any other status protected by applicable law.

Discriminatory, abusive or threatening conduct toward passengers, chauffeurs or employees is prohibited.

Delays Outside Sunny’s Control#

Traffic, weather, road closures, security restrictions, flight disruptions, mechanical issues and other conditions outside Sunny’s reasonable control may affect service.

Sunny’s will make reasonable efforts to communicate delays and provide service but cannot guarantee travel or arrival times under these circumstances.

Last-Minute Reservations#

Reservations booked within the applicable cancellation period listed below are considered last-minute reservations.

Last-minute reservations traveling 100 miles or less may be canceled without charge within 45 minutes of booking.

Last-minute reservations traveling 101 miles or more may be canceled without charge within 30 minutes of booking.

After the applicable grace period, cancellation charges may apply based on the chauffeur’s status and any costs already incurred.

Cancellation Policy#

Reservations canceled after the applicable deadline may be charged up to the full reservation amount.

Questions About Rates or Charges#

Please contact our Reservations team for clarification regarding any rates, fees or additional charges that may apply to your reservation. Our team can review the reservation details and add notes to ensure that all applicable rates and charges are clearly communicated and documented.

Reservations: 1-800-949-0949 option 1 (available 24/7)

Dispatch: 1-800-949-0949 option 2 (available 24/7)

Outside of US or Canada: 202-393-8282 (available 24/7)